FAQs

Our products are specifically allocated to people in need are not sold online. If you require immediate help, please contact your local government or community organization. Feel free to contact us & we will put you in contact with the right organization that can assist you. If you are a commercial organisation please use our online ordering system.

If you seek to buy our products for social purposes, please contact us directly via our contact form. We can setup a commercial customer account for you to buy our products directly.

All our products are locally manufactured in the Thomastown suburb of Melbourne, Australia.

We always try to source the highest quality and most sustainable materials locally first. However, when this is not possible we seek the best alternatives overseas. We have strong relationships with our suppliers to guarantee transparent and ethical supply chains. Our products come from Australia, Belgium, Turkey & China.

Yes, our products are made from the highest quality materials to ensure they can technically be recycled into high value raw materials that can be re-used into mattresses in the future. That being said, we cannot guarantee that every single part of the mattress and bed frame can be recycled due to complexity of recycling infrastructures. We continue to innovate and work on our products so that in the future we can guarantee 100% recyclability.

For office roles, please check our job page. For manufacturing, warehousing & logistics roles, please contact WISE Employment directly.

For commercial orders only. Metro Melbourne: within 5 business days. Regional Victoria & Interstate: 10 business days.

Yes, we offer a 2 year warranty on our products. 

Feel free to put through an enquiry though the contact form.